Customers are normally required to provide us with some information in order to help us to improve your shopping experience and comply with your shopping orders. Mattressfactory.in takes the entire necessary endeavour to prevent the misuse of any information. Mattressfactory.in understands the importance of privacy and therefore protecting our customer’s privacy is our top priority.
Collection and use of information
While registering or ordering from Mattressfactory.in, you will be required to furnish some information like name, address, postal code, gender, e-mail address, contact number, payment details, payment card details, etc. We may also gather information about, your access to our website, no of times you have visited our website and the services accessed by you at our website. These information are used by us to personalise your shopping experience, to process your transactions, deliver your orders, process payment and to make communication regarding your order. The contact number and e-mail address are used by us for contacting you for the fulfilment of your order, sending you information and promotional codes and notifying you about any offer, updates or new service. These information are also used by Mattressfactory.in, staff and members, who are involved in the completion of your transaction. Apart from personal information, we may also collect browsing data of the user like the IP address, the operating system, type of browser, duration of accessing the website, date and time when the website has been accessed. These information are used by us for diagnostics purpose which will help us to identify fraudulent use and also help us to prevent your device from fraud.
Securing the information
A variety of security measures are administered by Mattressfactory.in to ensure that the user’s information are protected and are not misused with or exposed to the third party. Mattressfactory.in do not engage in selling, renting, transferring or trading of personal information to third parties. The personal details collected by us are secured through a secure server and the payment card details are collected by using encryption technology which prevents the hackers from decrypting the details.
Disclosure of personal information to others/exceptional disclosure
We also collect your data to determine your preferences and choices regarding the products and services of third party. We disclose your personal information to such third party if you have consented to it (indicated that you are willing to receive information about the product of third party). We also disclose your information to other companies who provide services on our behalf like the web servers, customer care, and payment processing and marketing services and these companies would not disclose your information to any third party. If a third party acquires all or any part of our business, whether by way of merger or acquisition or any other means, then the user information would be disclosed to such third party. Apart from this, we may disclose the information if we believe in good faith that such disclosure is necessary for protecting our rights, protecting the security and integrity of the nation, protecting our user interest or right or for complying with the legal process.
Third party links
Accessing, correcting and deleting of information
Mattressfactory.in provides the customer with the option of accessing their personal information stored in the website. Customers may at any time access the information provided by them and update the information in case of inaccuracy. Customer shall also have the option of deleting the stored information, in case they feel their information is not safe with the website.
Posting of information in public areas
The information posted by the users in the public areas such as chat box, comment box, or in the online forums of Mattressfactory.in are free to the access of other person and Mattressfactory.in have no control over it. Mattressfactory.in shall not be held responsible for the use of such information by any third party.